FAQ
Answers to all your questions about wimbd
From depositing and withdrawing money to bonus terms and identity verification — find detailed answers to all your questions about wimbd in one place.
Whether you are new to wimbd or a returning player, having questions is completely normal. On this page we have provided clear and straightforward answers to the most frequently asked questions from players — covering deposits and withdrawals, bonus rules, identity verification (KYC), BPL and international match betting, and much more. If you cannot find what you are looking for, reach out via our 24/7 live chat or email.
Withdrawals
The minimum withdrawal amount at wimbd is ৳1,000. The system will not accept withdrawal requests below this amount. Make sure your account has at least this balance before requesting a withdrawal. This limit applies equally across all methods — bKash, Nagad, Rocket, and Upay.
Yes, but you must meet the wagering requirement first. Once you complete bets worth 15 times the bonus amount, your bonus winnings become withdrawable. For example, if you receive a ৳2,000 bonus, you need to place a total of ৳30,000 in bets. After meeting the requirement, you can request a withdrawal as long as your balance is at least ৳1,000.
No. According to wimbd's rules, withdrawals can only be made to the mobile wallet that is registered in your own name and was used to make the deposit. The method and name must match for both deposits and withdrawals. Requests to send funds to a third-party wallet may be rejected.
After submitting a withdrawal request, processing is usually completed within 30 minutes to 3 hours. If it takes longer, contact our support team via live chat and provide the transaction reference number. In most cases, pending issues are resolved quickly.
Withdrawals at wimbd are typically processed within 30 minutes to 3 hours. This depends on network traffic and the wallet provider's server status. The same timeframe applies for all methods — bKash, Nagad, Rocket, and Upay. Bank transfer is not an available option.
BPL & International Matches
Decimal odds represent the total amount you get back for every unit you bet. For example, if the odds on a Bangladesh vs India match are 2.50 and you bet ৳100, you will receive ৳250 in total if you win (including your original stake). Odds never go below 1.0 — the higher the number, the lower the chance of winning but the greater the reward.
If a match is cancelled or officially declared a no-result, the relevant bets are generally voided and the stake is refunded. However, if the result is determined by the D/L method, bets are settled based on that result. To learn the specific rules, check wimbd's betting terms or ask via live chat.
Yes, wimbd offers in-play or live betting. Even after a match has started, you can bet based on the run rate, wickets falling, powerplay, and other in-game moments. Odds update continuously during live betting, so quick decisions are important. Log in to the site to join live markets.
Yes, this is called an accumulator or "acca" bet. You can combine the results of multiple matches into a single bet — if all your selections are correct, all the odds are multiplied together, resulting in a much larger payout. However, if even one selection is wrong, the entire bet loses. The risk is higher, but so is the potential return.
Bonus Terms
A wagering requirement means you must place a certain amount in bets before you can withdraw bonus funds. At wimbd, the welcome bonus wagering requirement is 15x and is calculated only on the bonus amount — the deposit amount is not included. Example: if you receive a ৳2,000 bonus, you must bet ৳2,000 × 15 = ৳30,000, after which your bonus winnings become withdrawable.
No, the welcome bonus applies only once per player — at the time of the first deposit. If the same person attempts to claim the bonus repeatedly by opening multiple accounts, all accounts may be suspended. One device, one wallet, one account — wimbd enforces this policy strictly.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the set timeframe, the bonus may be cancelled. The specific expiry date is mentioned in the bonus terms and conditions. So once you receive a bonus, try to actively play and meet the requirement without delay.
After opening your first account at wimbd, a 200% bonus is automatically added with your first deposit, up to a maximum of ৳20,000. Example: deposit ৳1,000 and receive a ৳2,000 bonus, giving you a total balance of ৳3,000. The bonus is activated with a minimum deposit of ৳200. No separate code is needed to claim the bonus.
Identity Verification (KYC)
The name on your account must match the name registered with your mobile wallet (bKash, Nagad, Rocket, or Upay). This confirms that the account belongs to you and that no third party is conducting transactions. If the names do not match, your withdrawal request may be rejected or the verification process may be delayed.
The identity verification or KYC process is carried out to ensure the security of players' accounts and to prevent fraud. It is also important for the player's own protection — if someone attempts to access your account without authorisation, the verification process blocks it. SSL encryption and fair play are core commitments at wimbd.
If your submitted documents are not verified, the support team will usually contact you by email or live chat explaining the reason. Blurry images, expired documents, or a name mismatch are the most common causes. Resubmit with clear and correct images. For any issues, email [email protected].
Generally, a National Identity Card (NID), passport, or driving licence is accepted. Expired documents are not valid, and the image must be clear and complete — cropped, blurry, or partial images are not accepted. The support team may request additional documents if needed.
KYC verification is usually requested before your first withdrawal or when withdrawing above a certain amount. In some cases, verification may also be triggered if unusual activity is detected on your account. Withdrawals may be held until verification is complete, so submit your documents as soon as possible.
Deposits
wimbd itself does not charge any deposit fees. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. These charges vary by wallet. It is a good idea to check your wallet's fee structure before making a deposit.
After logging in to wimbd, go to the deposit page and select the Nagad option. Follow the instructions shown on screen and use the Nagad app or the *167# USSD code to send the payment to the specified number. Once the transaction is confirmed, the balance will be added to your account shortly. The minimum deposit amount is ৳200.
Yes, bKash transactions on wimbd are completely safe. SSL encryption is used to keep your payment information secure. When depositing, make sure to use the number and reference provided by wimbd correctly. If you face any issues, contact our 24/7 live chat.
The minimum deposit at wimbd is ৳200 for all methods. Whether you deposit via bKash, Nagad, Rocket, or Upay, this limit applies. Depositing ৳200 or more automatically activates your eligibility for the 200% welcome bonus.
wimbd currently supports four mobile wallets — bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. All of these methods can be used for both deposits and withdrawals. Transact easily and quickly using Bangladesh's most popular mobile payment systems.
Still have questions?
Our support team is with you seven days a week, twenty-four hours a day. Get help in Bengali or English — whichever you prefer.
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Support is available in both Bengali and English