Someone I know is struggling with a gaming addiction — how can I help?

Talk to them directly and without judgment, and encourage them to seek help. You can also reach out to wimbd support yourself — at support@wimbd.lat or via live chat. We will do our best to assist based on the situation.

Is it possible to start gaming again after stopping?

After a time-out, you can resume normally once the set period ends. After self-exclusion, you must submit a request via support@wimbd.lat or live chat to resume, and a waiting period applies to ensure the decision is well-considered.

Safe & Responsible Gaming

Play Responsibly at wimbd

Play with enjoyment, stay within your limits. wimbd believes every player's experience should be safe, fair, and fun.

For players aged 21 and above only

Why Responsible Gaming Matters

Online gaming is a great source of entertainment — but it's only enjoyable when a player plays consciously and within their limits. wimbd always wants its users to have a healthy and enjoyable experience. That is why we place responsible gaming at the heart of our platform.

Gaming should never be considered a source of income or a solution to financial problems. It is purely a form of entertainment. A responsible player is someone who knows their budget, manages their time, and takes breaks when needed.

All gaming activity on wimbd is conducted under SSL encryption and fair play principles. We are committed to ensuring the well-being of every one of our players.

Our Protection Tools

Self-Exclusion

If you feel gaming is getting out of your control, use wimbd's self-exclusion option. You can suspend your account for a set period or permanently. We carry out this decision with full respect.

Deposit Limit

Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it cannot be increased before the designated period ends — this helps you stay within your budget.

Time-Out Break

Use the time-out feature if you want to take a temporary break. You can pause your account for anywhere from 24 hours to several weeks. Logging in is not possible during the break.

Session Time Limit

Set a time limit for each gaming session. Once the time is up, you will be automatically notified and the session will end if needed, so gaming never becomes excessive.

View Gaming History

Log in to your account to view your complete gaming and transaction history. Reviewing how much time and money is being spent makes it easier to make informed decisions.

24/7 Support

If you have any concerns about gaming, wimbd's support team is always here. Contact us in Bengali via live chat or by email at [email protected] — we help without judgment.

21+ Age Policy

wimbd follows a strict age-verification policy. Users must be at least 21 years old to open an account and participate in any gaming activity on our platform.

We believe protecting minors is everyone's responsibility. If you become aware of a minor using our platform, please notify us at [email protected].

Creating an account or gaming on wimbd is strictly prohibited for anyone under 21. If this rule is violated, the account will be closed immediately.

Advice for Parents

If there are minor members in your household, you are encouraged to take the following steps:

Install parental control software on your devices.
Always keep your account login details private.
Avoid conducting gaming activity in front of children.
Restrict access to the wimbd page in your browser.

Build Healthy Gaming Habits

Responsible gaming is not just about setting limits — it is a mindset. The habits below will help keep your gaming experience enjoyable at all times:

Set a budget before you start gaming — only spend money you can afford to lose.
Set a time limit for each gaming session and stick to it.
Enjoy gaming in balance with other forms of entertainment.
Avoid gaming when drinking alcohol or under emotional stress.

Avoid the urge to play more in an attempt to recover lost money.
Always prioritise spending time with family and friends.
Gaming is not a guaranteed way to win — every game involves an element of chance.
Take regular breaks — resting for at least a few minutes every hour is good practice.

Assess Yourself

It is important to recognise the early signs of gaming addiction. Ask yourself the questions below — if the answer to several is "yes", it may be time to seek help:

Are you spending more than your set budget?

Is gaming cutting into time with family or work?

Are you playing repeatedly to try to win back lost money?

Do you feel restless or irritable when you are not gaming?

Are you hiding your gaming activity from your family?

Have you tried to stop gaming but been unable to?

If you answered "yes" to two or more of the questions above, please contact the wimbd support team right away. Your identity will be kept completely confidential.

How to Use the Protection Tools

Log In

Responsible Gaming Menu

Click on the "Responsible Gaming" section — all protection options are available here.

Set Your Limits

Deposit limit, session time, or time-out — choose the option you need.

Contact Support

If you need more help, write directly via live chat or to [email protected].

How to Get Help

If gaming has become a problem, seeking help is a sign of strength, not weakness. wimbd's dedicated support team is ready to assist you in any situation.

Our support team can assist in both Bengali and English, and they will listen to you with complete confidentiality.

Support Contact

24/7 live chat — instant support from any page on the site

[email protected] — send us the details by email

Support available in both Bengali and English

Key Things to Remember

Gaming is for entertainment — never think of it as a way to earn money.
Every game outcome is random — there is no guaranteed strategy to win.
Minimum deposit is ৳200 — starting with a small amount is always the sensible choice.
Withdrawal time is 30 minutes to 3 hours — there is no need to make multiple withdrawals in a rush.
wimbd is always here for you — if something feels wrong, contact support without delay.
For players aged 21+ only — do not allow others to use your account.

Responsible Gaming FAQs

Log in to your account and activate self-exclusion from the "Responsible Gaming" section under "Account Settings". Alternatively, contact us via live chat or at [email protected] and our support team will apply it immediately.

Yes, lowering a deposit limit takes effect immediately. However, increasing a limit has a waiting period to ensure the decision is genuinely well-considered.

Yes, your account balance remains completely safe during a time-out or self-exclusion. Once the break ends, you can log in normally and make a withdrawal.

Talk to them directly and without judgment, and encourage them to seek help. You can also reach out to wimbd support yourself — at [email protected] or via live chat. We will do our best to assist based on the situation.

No. Only users aged 21 or above may create and operate an account on wimbd. Age is verified at registration, and in any suspicious case the account is reviewed or suspended.

After a time-out, you can resume normally once the set period ends. After self-exclusion, you must submit a request via [email protected] or live chat to resume, and a waiting period applies to ensure the decision is well-considered.

Enjoy wimbd Responsibly

wimbd is always ready for a safe and enjoyable gaming experience. Log in today or browse our games.