wimbd's Privacy Policy

wimbd is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting their personal information. This Privacy Policy ("Policy") applies to the wimbd.lat website and all related services.

This Policy explains: what information we collect, how that information is used, who it may be shared with, and what your rights are. By using wimbd.lat, you are considered to have accepted the terms of this Policy. Our platform is intended for users aged 21 and above only.

wimbd collects various types of information in order to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account on wimbd.lat, conduct transactions, or contact us, the following information may be collected:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Bangladesh address (building, road, area, district)
• Payment-related information — such as bKash, Nagad, Rocket, or Upay account numbers (full numbers are never stored)
• Identity verification documents, such as National ID or passport details (if required)

2.2 Automatically Collected Information

When you use the wimbd platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of site visits, page navigation patterns, and session duration
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

wimbd uses collected information only for the following legitimate purposes:

3.1 Service Operations

• To create and manage your account
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
• To deliver gaming services without interruption
• To provide customer support — via 24/7 live chat and email
• To correctly apply VIP programme benefits

3.2 Security & Compliance

• To prevent fraud and unauthorised access
• To verify users' age (ensuring 21+)
• To meet Anti-Money Laundering (AML) obligations
• To ensure responsible gaming and identify problematic behaviour
• To maintain the security and integrity of the platform

3.3 Service Improvement

• To analyse and improve the user experience
• To plan the introduction of new games and services
• To identify and resolve technical issues
• To personalise content according to your preferences

wimbd.lat uses cookies and similar technologies that enhance your browsing experience and improve the quality of our services. Cookies are small text files stored on your device.

4.1 Types of Cookies We Use

• Essential cookies: Required for the platform's basic functionality — such as maintaining login sessions
• Functionality cookies: Remember your preferences, such as language settings
• Analytical cookies: Used to understand site usage statistics
• Security cookies: To detect and prevent fraudulent activity

You can control or disable cookies through your browser settings, however doing so may limit some functionality of the platform.

wimbd does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: Minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay
• Technology partners: Software providers necessary for platform operations, who are bound by strict confidentiality agreements
• Game providers: Providers such as Pragmatic Play, Spribe, and JILI may receive necessary gaming data
• Legal obligations: To comply with orders from a competent court or legal responsibilities
• Security investigations: Where assistance is needed in investigating fraud or misuse

wimbd uses industry-standard technologies and practices to protect your information. Our security framework includes the following layers:

wimbd retains your personal information only for as long as necessary for the purpose for which it was collected. The following general guidelines apply:

• Active account data: For the entire duration the account remains active
• Transaction records: Up to five years in accordance with financial regulatory requirements
• Closed account data: For the period required to meet legal obligations after account closure
• Customer support communications: For a reasonable period after the issue is resolved

After the above periods, your information will be securely deleted or anonymised.

As a wimbd user, you have the following rights:

8.1 Right to Access Information

You can find out at any time what information we hold about you and request a copy of that information.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. In many cases you can update your information directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory obligations.

8.4 Right to Object to Processing

You can object to your information being used for certain purposes, particularly in the case of marketing communications.

8.5 Right to Lodge a Complaint

If you believe wimbd has violated your privacy rights, please contact us directly. We take all complaints seriously and will endeavour to resolve them as quickly as possible.

To exercise these rights, contact our support team at [email protected].

wimbd strictly prohibits the use of the platform by anyone under the age of 21. We do not knowingly collect personal information from minors.

If we become aware that a minor is using our services, we will immediately close their account and delete all information collected.

wimbd may update this Privacy Policy from time to time. This may occur due to the introduction of new services, legal changes, or technological developments. For any significant changes, we will notify you in the following ways:

• Publishing the updated date on this page
• Sending a notification to your registered email
• Obtaining your consent via a pop-up notification at your next login

If you continue to use wimbd after changes have been made, you will be considered to have accepted the terms of the updated Policy. If you do not agree with the changes, you have the right to close your account.

wimbd is a Bangladesh-focused platform, however our technology infrastructure consists of servers located in various countries. As a result, your information may be processed outside of Bangladesh.

Wherever your information is processed, we ensure that the protection standards set out in this Privacy Policy are maintained. For international data transfers, we keep appropriate contractual safeguards in place.